Independent Service: Infointernet is an independent third-party service assistance startup, launched in 2024, and is not affiliated with, endorsed by, or sponsored by any cable, internet, or streaming service provider.
7-15 Day Refund Window
Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. Please review the details below for full eligibility information.
Important: This refund policy applies only to our service/assistance fees. Provider charges are separate and subject to the provider's own refund policies.
Refund Eligibility
Eligibility for refunds depends on:
- The type of assistance service purchased
- Whether assistance has already been delivered
- The time elapsed since purchase
- The specific terms agreed upon at purchase
What This Refund Policy Covers
Our refund policy covers our service/assistance fees only:
- •Fees paid directly to Infointernet for assistance services
- •Service guidance and consultation fees
- •Informational support service charges
What This Does NOT Cover
This refund policy does not cover:
- •Charges from service providers (ISPs, cable companies, etc.)
- •Provider installation or equipment fees
- •Early termination fees from previous providers
- •Provider billing or service quality issues
- •Any charges not paid directly to Infointernet
How to Request a Refund
To request a refund, contact us within the eligible timeframe:
Email: support@infointernet.com
Please provide your order details and reason for the refund request. Refund processing may take 7-14 business days.
Important Notes
- •Refunds are issued to the original payment method
- •Partial refunds may be issued if services were partially delivered
- •Refund eligibility is determined on a case-by-case basis
- •All refund requests must be submitted in writing or by phone
Disclaimer
Infointernet is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any internet, broadband, or cable TV service provider. This refund policy applies only to fees paid to Infointernet for our assistance services. Provider charges are subject to the provider's own refund policies.